Privacy Policy
Privacy Policy
PlayWhere (“PlayWhere”, “we”, “us”, “our”) is operated by Sportyfy Technologies Pvt. Ltd., Plot No 9, VKI Road No 17, Opposite Kailash Canteen, Jaipur, Rajasthan 302023, India. PlayWhere is a platform that lets players discover and book sports grounds, join open games and tournaments, and lets ground owners list and manage their grounds.
This Privacy Policy explains what personal data we collect, why we collect it, who we share it with and the choices you have. It is published in accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023. By using PlayWhere you agree to this policy.
1.1 Information we collect
Information you give us
- Account details: your mobile number (used to log in with a one-time password), name, email address (optional) and preferred sports.
- Bookings and activity: grounds, dates and time slots you book, rescheduling and cancellation requests, open games and tournaments you create or join, and messages you post in game chats.
- Ground owners: business name, ground details (address, courts, pricing, timings, photos), and for payouts your PAN, bank account number, IFSC code and account holder name.
- Support requests: anything you send us by email or through the Help section.
Information collected automatically
- Location: with your permission, your device’s precise or approximate location, used to show grounds near you (within about 30 km). You can deny or withdraw this permission in your device settings and search by city instead.
- Device and usage data: IP address, device type, operating system, app version, and server logs of requests made to our services, used for security, troubleshooting and improving the app.
- On-device storage: the app stores your login session token on your device so you stay signed in.
Payment information
Payments are processed by our payment partner Razorpay. Your card, UPI or bank login details are entered on Razorpay’s secure interface and are not stored by PlayWhere. We receive only the payment status, transaction/order IDs and amount, which we need to confirm bookings and process refunds.
1.2 How we use your information
- To create and secure your account and verify your mobile number by OTP.
- To show nearby grounds, availability and prices, and to confirm, reschedule or cancel bookings.
- To process payments, refunds and settlements to ground owners.
- To run open games and tournaments, including sharing your name with other participants.
- To send booking confirmations, reminders, OTPs and service notifications.
- To provide customer support and resolve disputes.
- To detect and prevent fraud, abuse and security incidents, and to comply with legal obligations.
- To understand how the app is used and improve it.
We do not sell your personal data, and we do not use it for third-party advertising.
1.3 Who we share it with
| Recipient | What is shared | Why |
|---|---|---|
| Ground owners | Your name, mobile number and booking details | So the venue can honour and manage your booking |
| Other players | Your name and messages in an open game or tournament you join | To organise the game |
| Razorpay (payments) | Amount, order details, contact details needed for payment | To collect payments and issue refunds |
| SMS service provider | Your mobile number and OTP message | To deliver login OTPs |
| Google Maps | Location and map queries | To show maps, distances and directions |
| Hosting and IT providers | Data stored on our servers | To operate the service, under confidentiality obligations |
| Authorities | Information required by law | To comply with legal requests or protect rights and safety |
If PlayWhere is involved in a merger, acquisition or sale of assets, your data may be transferred as part of that transaction, subject to this policy.
1.4 Data retention
We keep your personal data for as long as your account is active and as needed to provide the service. After you delete your account we remove or anonymise your personal data within 30 days, except records we must keep longer by law (for example, payment, tax and accounting records), which are retained only for the legally required period.
1.5 Security
We use HTTPS encryption in transit, OTP-based login, access controls and restricted access to personal data. No system is completely secure, but we take reasonable measures to protect your data and will notify affected users and authorities of a personal data breach as required by law.
1.6 Your rights and choices
- Access and correction: view and update your profile in the app, or ask us for a summary of your personal data.
- Deletion: request deletion of your account and personal data by emailing support@playwhere.app from, or mentioning, your registered mobile number. We will confirm and complete the request within 30 days.
- Withdraw consent: turn off location permission in device settings, or stop using the service and delete your account.
- Grievance and nomination: raise a grievance with our Grievance Officer (below), and nominate a person to exercise your rights in case of death or incapacity.
1.7 Children
PlayWhere is intended for users aged 18 and above. Users under 18 may use PlayWhere only with the consent and supervision of a parent or legal guardian, who is responsible for their bookings. We do not knowingly collect data from children without such consent; if you believe we have, contact us and we will delete it.
1.8 Changes to this policy
We may update this policy from time to time. We will post the updated version in the app and on playwhere.in with a new effective date, and notify you of significant changes.
1.9 Contact
For questions, requests or complaints about your personal data:
- Email: support@playwhere.app
We will acknowledge grievances within 24 hours and aim to resolve them within 15 days.